FAQ
How far do you travel?
You call we will come. We travel anywhere within 15 miles of our studio, this translates into about a 25-30 minute drive. After 15 miles there is an additional $15.00 travel charge. per therapist. Travel charges may be waived for large group and event functions.
How does Mobile Massage Work?
Your therapist will arrive with a professional massage table, linens and a mini CD player or mp3 for relaxation music. Once shown where to set up, your therapist will prepare the massage table and music while you complete our intake form. Next you and your therapist will discuss the information you provide on the intake form. Now that your therapist knows your massage needs she/he will excuse themselves to your bathroom to cleanse their hands while you disrobe and get underneath the massage table linens. Once you are on the massage table your therapist will return and the relaxation will begin!
When will my therapist arrival?
Your Therapist/s will arrive 10-15 minutes prior to your scheduled appointment time for individual treatments and 30-45 minutes early for Spa Flow parties in order to setup and prepare.
What do I wear?
Care is given to insure your privacy. All body treatments are done dressed to your level of comfort.
What if I have special needs?
If you have any health concerns or are pregnant please notify Spa Flow at time of reservation or prior to the start of the massage session. Services may need to be modified.
How do I make a reservation?
Call us or reservations can be made online here.
Individual and Couple Treatments
In general 24 hour notice is best for reservations; however same day appointments may be able to be accommodated. A credit card is required at the time of reserving appointments. No payments will be charged until completion of appointment.
Events/CorporateA minimum of 1 week is best, however we may be able to accommodate shorter notice events. A credit card is required at the time of reserving appointments. No payments will be charged until completion of appointment.
What forms of payment are accepted?
Cash, Visa, Master Card, American Express, and Discover are the accepted forms of payment.
What if I need to cancel?
Individual and Couple treatments require at a least a 24 hour notice when canceling. There is a 100% charge for cancelations made less than 24 hours in advance.
Spa Parties require a 48 hour notice of cancelations. There is a 50% charge for cancelations made less than 48 hours in advance.
What is a customary gratuity?
• 15% Satisfactory Service
• 20% Excellent Service
• 20%+ Superior Service
Is there an age requirement?
Clients under the age 18 must have adult supervision and parental consent.